Refund policy
Last Updated: June 21, 2026
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition as received
- Unworn or unused
- With original tags attached
- In its original packaging
- With proof of purchase or receipt
How to Start a Return
To initiate a return, please contact us at:
Please note that returns must be sent to the return address provided after your request is approved.
Once your return is accepted, we will provide:
- Return instructions
- Return shipping details (if applicable)
Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will review the issue and make it right as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care items (cosmetics, hygiene products)
- Hazardous materials or flammable substances
- Sale items and gift cards
If you are unsure about your item, please contact us before purchase.
Exchanges
The fastest way to get the item you want is:
- Return the original item (if eligible)
- Once approved, place a new order
EU 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify:
- Item must be unused and in original condition
- Must include original packaging and proof of purchase
Refunds
Once we receive and inspect your return, we will notify you about the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing may take up to 10 business days
Please note that your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed after approval, please contact us at: