Refund policy

1. Right of Withdrawal

Customers located in the European Union have the right to withdraw from their purchase within fourteen (14) calendar days from the date they receive their order, without providing any reason.

To exercise this right, customers must notify Howe Wovena by email at homewovena@gmail.com before the 14-day withdrawal period expires.

2. Conditions for Returns

To qualify for a return, the item must:

  • Be returned within 14 calendar days after delivery;

  • Be unused, unworn, and in its original condition;

  • Include all original packaging, accessories, labels, and documentation;

  • Show no signs of use, washing, damage, or alteration caused by the customer.

We reserve the right to reduce the refund amount if the returned item has been handled beyond what is necessary to establish its nature, characteristics, and functionality.

3. Return Shipping Costs

If the return is requested solely because the customer has changed their mind, no longer wants the product, ordered the wrong item, or the product did not meet the customer's personal expectations (without any defect or error on our part), the customer is responsible for all return shipping costs.

Original shipping charges, customs duties, taxes, and any additional fees are non-refundable unless required by applicable law.

4. Incorrect, Defective or Damaged Products

If the customer receives:

  • an incorrect item,

  • a defective product,

  • a damaged product caused before delivery, or

  • an item resulting from our shipping error,

Howe Wovena will provide an appropriate solution in accordance with applicable consumer protection laws. Depending on the circumstances, this may include a replacement, repair, refund, and reimbursement of reasonable return shipping costs.

5. Refund Process

Once the returned item has been received and inspected, customers will be notified of the approval or rejection of their refund.

Approved refunds will be issued using the original payment method within a reasonable period in accordance with applicable law.

6. Non-Returnable Items

Unless required by law, the following items cannot be returned:

  • Personalized or custom-made products;

  • Products made to the customer's specifications;

  • Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed;

  • Gift cards;

  • Digital products or downloadable content once access has been provided.

7. Abuse of the Return Policy

Howe Wovena reserves the right to refuse returns or refunds where there is evidence of misuse, fraud, excessive returns, or failure to comply with this Return Policy, without affecting any mandatory consumer rights under applicable law.