Effective Date: [07/07/2026]

At HomeWovena, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

By placing an order on www.homewovena.com, you agree to the terms outlined in this policy.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories, labels, and tags.
• Show no signs of use, washing, or damage caused by the customer.

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

• Personalized or custom-made products.
• Products damaged due to misuse or improper care.
• Products that have been washed, altered, or used.
• Items returned without their original packaging.
• Clearance or final sale items (if applicable).

3. Manufacturing Defects & Incorrect Orders

If you receive:

• A product with a manufacturing defect.
• An item damaged during shipping.
• An incorrect product due to our error.

Please contact us within 48 hours of delivery by emailing homewovena@gmail.com.

To help us process your request quickly, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• Photographs of the packaging.

After reviewing your request, we will provide an appropriate solution, which may include:

• A replacement product.
• A full refund.
• A partial refund.
• Coverage of return shipping costs.

4. Change of Mind Returns

If you wish to return a product because:

• You changed your mind.
• You ordered the wrong item.
• The product does not meet your personal preference.
• You no longer need the item.

You may request a return within the eligible return period.

The customer is responsible for all return shipping costs.

As HomeWovena ships internationally from Türkiye, return shipping fees for non-defective products are not reimbursed.

5. Return Authorization

Before returning any product, you must contact us first.

Returns sent without prior authorization may not be accepted.

Once your return request has been approved, we will provide detailed return instructions and the appropriate return address.

6. Refund Process

After your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

7. Shipping Costs

Original shipping charges are non-refundable, except in cases where:

• The product has a manufacturing defect.
• We shipped the wrong item.
• The item arrived damaged due to our responsibility.

8. Late or Missing Refunds

If you have not received your refund after the expected processing time:

• Check your bank account again.
• Contact your credit card provider, as processing times may vary.
• Contact your bank.

If you still have not received your refund, please contact us at:

homewovena@gmail.com

9. Exchanges

We replace items only if they are:

• Defective.
• Damaged during delivery.
• Incorrectly shipped by HomeWovena.

If you need an exchange, please contact us before returning the product.

10. Return Shipping

Customers are responsible for securely packaging returned products.

We recommend using a tracked shipping service, as HomeWovena cannot be responsible for returned packages lost in transit.

11. Contact Information

If you have any questions regarding returns or refunds, please contact us.

HomeWovena

Website: https://www.homewovena.com

Email: homewovena@gmail.com