Legal notice

Effective Date: July 4, 2026

This Distance Selling Agreement ("Agreement") governs all purchases made through the Howe Wovena online store operated by OZOGLU LIMITED ("Company", "we", "our", or "us").

By placing an order through our website, you ("Customer", "Buyer", or "you") acknowledge that you have read, understood, and agreed to be bound by this Agreement.

1. Company Information

Company Name: OZOGLU LIMITED

Brand: Howe Wovena

Customer Support Email: homewovena@gmail.com

2. Scope

This Agreement applies to all purchases made through the Howe Wovena online store by customers located within the European Union and other countries where our products are offered.

Mandatory consumer protection laws applicable in the customer's country of residence shall remain unaffected.

3. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old or have the legal capacity to enter into binding contracts.

  • The information you provide during checkout is accurate and complete.

  • You are authorized to use the selected payment method.

4. Products

We make every reasonable effort to ensure that product descriptions, specifications, dimensions, colors, and images displayed on our website are accurate.

However:

  • Product colors may vary depending on your monitor or mobile device.

  • Minor variations in appearance, texture, or packaging shall not be considered product defects.

  • Product availability is subject to stock levels.

We reserve the right to discontinue, modify, or update any product without prior notice.

5. Pricing

All prices displayed on our website are shown in the applicable currency.

Prices may change without prior notice.

The price applicable to your purchase is the one displayed at the time your order is successfully placed.

We reserve the right to correct pricing errors resulting from technical or human mistakes.

If a pricing error significantly affects your order, we may contact you before processing the purchase.

6. Payment

We accept secure payment methods available during checkout.

Orders will only be processed after full payment has been successfully authorized.

If payment authorization fails, the order will not be completed.

7. Order Confirmation

After placing an order, you will receive an order confirmation email.

This confirmation does not constitute final acceptance of your order.

We reserve the right to cancel or refuse orders in cases including, but not limited to:

  • Payment verification failure;

  • Fraud prevention measures;

  • Pricing errors;

  • Product unavailability;

  • Violation of these Terms.

If your order is cancelled after payment has been received, a full refund will be issued using the original payment method.

8. Shipping and Delivery

Estimated delivery times are provided for informational purposes only.

Delivery times may vary due to:

  • Customs procedures;

  • Weather conditions;

  • Carrier delays;

  • Public holidays;

  • Force majeure events.

Ownership of the products transfers to the customer upon successful delivery.

Risk of loss or damage passes to the customer once the products have been delivered to the delivery address specified during checkout.

9. Right of Withdrawal

Customers located within the European Union have the legal right to withdraw from their purchase within fourteen (14) calendar days after receiving the goods without providing any reason.

To exercise this right, customers must notify Howe Wovena by email before the withdrawal period expires.

Returned products must be:

  • Unused;

  • Unwashed;

  • In their original packaging;

  • Complete with all accessories, labels, and documentation;

  • Suitable for resale.

10. Return Shipping Costs

Where the customer exercises the right of withdrawal solely because:

  • they changed their mind;

  • they no longer wish to keep the product;

  • the product did not meet their personal expectations; or

  • they ordered the wrong item,

the customer shall be responsible for the full cost of returning the goods.

Original shipping charges are non-refundable unless required by applicable law.

11. Incorrect, Defective or Damaged Products

If the customer receives:

  • an incorrect product;

  • a defective product;

  • a damaged product;

  • or a product sent due to our error,

Howe Wovena will provide an appropriate remedy in accordance with applicable consumer protection laws, including replacement, repair, refund, or reimbursement of reasonable return shipping costs where required.

12. Refunds

Refunds will be processed after the returned products have been inspected.

Approved refunds will be issued using the original payment method within the period required by applicable law.

Refunds may be reduced if the returned product shows signs of use beyond what is necessary to determine its nature, characteristics, and functioning.