Distance Sales Agreement
Effective Date: [07/07/2026]
This Distance Sales Agreement ("Agreement") governs the sale of products purchased through HomeWovena ("Seller", "we", "our", "us") via www.homewovena.com.
By placing an order, the customer ("Buyer", "you") acknowledges that they have read, understood, and accepted the terms outlined below.
1. Seller Information
Business Name:
HomeWovena
Website:
www.homewovena.com
Email:
homewovena@gmail.com
2. Scope
This Agreement applies to all orders placed through our online store and covers the rights and obligations of both the Buyer and Seller regarding the purchase and delivery of products.
3. Products
Product descriptions, images, specifications, and prices are displayed on the Website.
We make every effort to ensure all information is accurate. Minor variations in color or texture may occur due to screen settings or the natural characteristics of handmade materials.
4. Pricing
All prices displayed on the Website are shown in the selected currency.
Shipping costs, customs duties, VAT, or import taxes may apply depending on the destination country and are the responsibility of the Buyer unless otherwise stated.
5. Payment
Payment must be completed before the order is processed.
Accepted payment methods are displayed during checkout.
6. Shipping
Orders are generally processed within 1–2 business days.
Estimated delivery times vary depending on the destination country.
Once shipped, customers will receive a tracking number via email.
Delivery times are estimates and may be affected by customs inspections, weather conditions, or courier delays.
7. Right of Withdrawal
Customers located in countries where consumer protection laws provide a statutory withdrawal period may exercise that right in accordance with applicable laws.
To initiate a return, customers must contact us via:
before sending the product back.
8. Return Conditions
Returned products must:
- be unused
- be in their original packaging
- include all accessories
- be free from damage caused by misuse
Returns that do not meet these conditions may not be accepted.
9. Return Shipping Costs
If the return is requested due to:
- change of mind
- incorrect purchase
- preference
- any reason not related to manufacturing defects
the Buyer is responsible for all return shipping costs.
If the product is defective, damaged during shipment, or an error was made by HomeWovena, return shipping costs will be covered by us.
10. Damaged Products
Customers should inspect their order upon delivery.
If the package arrives damaged, customers should notify both the courier and HomeWovena immediately.
Claims submitted long after delivery may not be eligible for compensation.
11. Limitation of Liability
HomeWovena shall not be held responsible for delays caused by:
- customs procedures
- force majeure
- natural disasters
- transportation disruptions
- strikes
- governmental restrictions
12. Governing Law
This Agreement shall be governed by the laws applicable to the Seller's place of business, except where mandatory consumer protection laws of the Buyer's country provide otherwise.
Nothing in this Agreement limits statutory consumer rights that cannot legally be waived.
13. Contact
HomeWovena
Website:
www.homewovena.com
Email:
homewovena@gmail.com